GRIEVANCE REDRESSAL POLICY

1.Introduction

The ARCHA MEDIA PRIVATE LIMITED Company is incorporated under
the Companies Act, 2013 and operates a digital news media platform
through its website and mobile application. The Platform is operated
under the trademark “NEWS NEXT”, which is legally owned by the
Company through a valid Assignment Deed transferring full rights, title,
and interest.This Grievance Redressal Policy is framed to provide a
structured mechanism for receiving, addressing, and resolving
complaints in relation to the content, services, and operations of NEWS
NEXT. The policy ensures transparency, accountability, and compliance
with applicable laws governing digital media platforms in India.

2. Legal Framework

This policy is formulated in accordance with applicable provisions of
Indian law, including:
Information Technology Act, 2000
Information Technology (Intermediary Guidelines and Digital Media
Ethics Code) Rules, 2021
Consumer Protection Act, 2019
Digital Personal Data Protection Act, 2023 (for data-related grievances)

3. Scope of Grievances

Users, viewers, or any affected person may raise grievances relating
to:Publication of inaccurate, misleading, or defamatory content,Violation
of intellectual property rights,Privacy breaches or misuse of personal
data,Objectionable, unlawful, or unethical content,Unauthorized use of
images, videos, or personal information,Non-compliance with applicable
laws or ethical standards,Any other issue arising from use of
NEWSNEXT website, mobile application, or digital platforms

4. Appointment of Grievance Officer

Acha Media Private Limited shall appoint a Grievance Officer as
required under applicable law. The details of the Grievance Officer shall
be prominently displayed on the NEWS NEXT platform.
Grievance Officer Details:
Name: ARUN
Designation: Grievance Officer
Email: newsnextdotlive@gmail.com
Address: Door No:2/19(6),Kanchan complex.NH 66,Giliyar Village,Kota
Post,Brahmavara -TQ,Udupi-Dist,Karnataka-576221
Contact Number: 7975523349

5. Filing of Complaint

Any person having a grievance may submit a complaint in writing or
through electronic means containing the following details:
Full name and contact details of the complainant
Description of the grievance
URL or specific location of the content (if applicable)
Supporting documents or evidence, if any
Declaration stating that the information provided is true and correct
Anonymous or incomplete complaints may not be entertained.

6. Acknowledgment of Complaint

Upon receipt of a valid grievance, the Grievance Officer shall
acknowledge the complaint within 24 hours of receipt.

7. Resolution Timeline

The Grievance Officer shall examine the complaint and take appropriate
action within 15 days from the date of receipt.
In cases involving urgent matters such as unlawful or harmful content,
interim action may be taken expeditiously, including removal or disabling
access to such content.

8. Content Review and Action

Based on the nature of the grievance, Archa Media Private Limited may
take one or more of the following actions:

Removal or modification of content
Issuance of clarification or correction
Restriction of access to disputed material
Suspension or termination of user accounts (if applicable)
Reporting to appropriate authorities where required.

9. Appeals and Escalation

If the complainant is not satisfied with the resolution, they may escalate
the matter as per the applicable legal provisions or approach the
appropriate regulatory or judicial authority.

10. Data Protection and Privacy Complaints

Grievances relating to personal data shall be handled in compliance with
the Digital Personal Data Protection Act, 2023. Necessary safeguards
shall be implemented to ensure confidentiality and lawful processing of
personal data.

11. Record Maintenance

Archa Media Private Limited shall maintain records of all grievances
received, actions taken, and resolution status for a reasonable period as
required under applicable law.

12. Non-Retaliation

The company ensures that no user or complainant shall be subject to
retaliation or discrimination for raising a bona fide grievance.

13. Limitation of Liability

The grievance redressal mechanism is provided in good faith to comply
with legal requirements. Archa Media Private Limited shall not be liable
for any indirect or consequential damages arising from grievance
handling procedures.

14. Amendments to Policy

This Grievance Redressal Policy may be updated from time to time to
reflect changes in law, regulations, or business practices. Updated
versions shall be published on the NEWSNEXT platform.

15. Jurisdiction

Any disputes arising under this policy shall be subject to the jurisdiction
of competent courts of Udupi in India.
Effective Date: 11/05/2026