DGP M.A. Saleem issues directive to police: “Treat public with dignity and transparency”
Bengaluru : The police force exists to ensure the safety and security of the public. However, several recent incidents in Karnataka have raised concerns over police behavior, with reports emerging of officers displaying arrogance and even assaulting citizens. Taking note of these developments, Director General and Inspector General of Police (DG & IGP) M.A. Saleem has issued a comprehensive circular directing all police personnel across the state to act with courtesy, restraint, and transparency while performing their duties.
Key points of the directive
The DGP has stressed that police functioning must be transparent and citizen-centric. Officers have been instructed not to judge or discriminate against any person visiting a police station and to treat everyone equally, regardless of background.
All officers must listen patiently to public grievances and register complaints without unnecessary delay, strictly in accordance with the law. The circular also directs officers to avoid using harsh or offensive language and to communicate with the public courteously and respectfully at all times.
Integrity and ethical conduct
Officers are strictly prohibited from seeking or accepting any favors, illegal benefits, or undue assistance from individuals or organizations. They are to remain models of moral conduct even outside working hours, upholding the department’s reputation and integrity.
Every station must maintain accurate and detailed records in station house diaries and case files. Investigation processes must be transparent, and no citizen should be subjected to unnecessary hardship or harassment.
Special care and sensitivity must be shown towards victims, women, children, and senior citizens. The directive emphasizes that the police must keep citizens informed about the status of their complaints and pending cases, while ensuring punctuality and discipline in all official duties.
Technology and professionalism
To strengthen accountability, Saleem has instructed officers to use body cameras and available technologies responsibly during public interactions. He also reminded them to fully cooperate with judicial and administrative authorities and to respect privacy and dignity during searches, arrests, and interrogations. Any form of misuse of power or abusive behavior will not be tolerated.
Handling of women and inter-station complaints
The circular specifically mentions that women should not be called to the police station after 6 p.m. for questioning or statement recording. If a woman is accused or a victim, inquiries must be conducted in the presence of a woman officer and preferably at her residence.
In criminal cases involving women, the directive mandates that they should not be detained at police stations. Instead, they must be housed at designated State Homes (shelter facilities) to ensure their dignity and safety.
If a complaint falls outside the jurisdiction of a police station, officers must register a “zero FIR” and then transfer it to the relevant station rather than sending the complainant away.
Professional appearance and discipline
Saleem also emphasized the importance of maintaining a neat uniform and professional appearance, noting that a well-turned-out officer earns the respect of the public and enhances the image of the department.
Building public trust
The DGP’s directive concludes with a call for transparent, lawful, and empathetic policing. He urged officers to engage with communities, participate in public awareness campaigns, and work to rebuild people’s trust in the police system.
“Forceful behavior, arrogance, or misuse of authority tarnishes the dignity of the department,” Saleem stated, reminding officers that discipline, dignity, and respect for citizens’ rights are the cornerstones of effective and honorable policing in Karnataka.
