Axis Bank Introduces Aadhaar Based Face Authentication for Easy Mobile Number Update

In a move aimed at improving customer convenience, Axis Bank has rolled out a new feature that allows users to update their registered mobile number without visiting a branch. The bank has introduced Aadhaar based face authentication, enabling a fully digital process that can be completed from home in just a few minutes.

This update is expected to benefit customers who often struggle to find time for branch visits. By leveraging Aadhaar verification, the bank ensures both security and ease of access. Users simply need their Aadhaar linked details and a smartphone to complete the process.

To use the feature, customers must open the Axis Bank Open app and enter the new mobile number they wish to register. The process then requires downloading and accessing the AadhaarFaceRD application, which is used to capture a live facial scan through the phone’s front camera.

Once the facial scan is completed, the system matches the live image with Aadhaar records to verify identity. After successful verification, a one time password is sent to the entered mobile number. Entering this OTP completes the authentication process and updates the number in the bank’s records.

The bank has also included additional security steps. After updating the mobile number, certain mobile banking transaction limits are temporarily reset for 24 hours. Customers are required to log in again to resume full access, adding an extra layer of protection.

This feature highlights a growing shift in digital banking, where institutions are focusing on reducing dependency on physical branches. By combining biometric verification with app based services, Axis Bank aims to save time for both customers and the bank while maintaining strong security standards.

With increasing reliance on digital services, such initiatives are likely to become more common, offering users faster and more flexible control over their banking needs.