BESCOM Online Services to Remain Unavailable for 21 Days
BESCOM has announced a temporary suspension of several online services for 21 days due to software upgrade work, affecting consumers in 20 towns across its service area.
Consumers under the Bengaluru Electricity Supply Company (BESCOM) network are likely to face temporary inconvenience as several online services will be unavailable for 21 days due to a major software upgrade.
According to an official announcement, the disruption is part of software implementation work being carried out under Phase 2 of the Integrated Power Development Scheme (IPDS). The upgrade aims to improve the utility’s digital infrastructure and service delivery in the long run.
The temporary suspension will be in effect from June 10 to June 30. During this period, customers in 20 towns under the BESCOM jurisdiction will not be able to access several online facilities that are normally available through the utility’s digital platforms.
Services such as applying for a new electricity connection, name transfer requests, load enhancement applications and various other online consumer services will remain unavailable throughout the upgrade period.
While most online services will be suspended, BESCOM has clarified that electricity bill payments can still be made through UPI-based platforms such as Google Pay, PhonePe and other supported payment applications. This will allow consumers to pay their bills without visiting service centers.
The affected towns include Bagepalli, Devanahalli, Gudibande, Magadi, Malur, Nelamangala, Srinivaspur, Vijayapura, Channagiri, Chikkanayakanahalli, Gubbi, Holalkere, Honnali, Hosadurga, Jagalur, Koratagere, Madhugiri, Molakalmuru, Pavagada and Turuvekere.
BESCOM has advised consumers requiring services such as new connections or account-related changes to visit their nearest customer service centers during the maintenance period. Officials have also cautioned that higher footfall at service centers could lead to delays in processing requests.
The utility has requested consumers to cooperate during the transition period, stating that the software upgrade is intended to enhance service efficiency and improve customer experience in the future.
