Indian Railways is advancing in terms of the use of technology. In one such advancement, soon, train passengers will be able to place food orders using a WhatsApp number. Indian Railways launch new WhatsApp based food delivery system: details.
And an interactive chatbot with artificial intelligence will answer their questions about e-catering and making reservations for meals. WhatsApp based food delivery are currently being delivered on specific routes by the Indian Railway Catering and Tourism Corporation (IRCTC) via WhatsApp at +91 8750001323.
Indian Railway Catering and Tourism Corporation Ltd. (IRCTC), a PSU of Indian Railways, began offering e-catering services via its e-catering app Food on Track and a specially created website www.catering.irctc.co.in. With their PNR number, passengers using Indian Railways may now easily place a WhatsApp order and have their meals delivered to the train.
WhatsApp communication for e-catering services implemented on selected trains and passengers. Based on customer feedback and suggestions, the company will enable the same on other trains,” the Railways said in a statement.
For this, the Railways has launched a Business WhatsApp number +91-8750001323. Based on customer feedback and ideas, Railways will also enable WhatsApp communication on other trains. WhatsApp communication has already been used for electronic catering services on some trains and among some passengers.
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Step-by-step guide on how to order food on WhatsApp:
Online retailer Zoop India teamed up with Jio Haptik Technologies Limited’s WhatsApp chatbot solutions provider in August 2022 to distribute food to train passengers.
Currently, the IRCTC’s e-catering services, which are available through both its website and app, delivered about 50000 meals to consumers.
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