NHAI issued new guidelines to Toll plazas: Allowed to go without paying for this reason

New Delhi: The National Highways Authority of India (NHAI) on Wednesday said it has issued guidelines to ensure service time of not more than 10 seconds per vehicle even during peak hours at the toll plazas along national highways.

‘The guidelines will also ensure seamless flow of traffic at the toll plazas by not allowing vehicles to queue up more than 100 metres. Although in most of the toll plazas, there is no waiting time after mandatory 100% FASTag, even then if there is a queue of waiting vehicles of more than 100 metres due to some reason, the vehicles will be allowed to pass without paying toll till the queue comes within 100 meters from the toll booth.

A yellow line at a distance of 100 meters from the toll booth will be marked in each toll lane. This is to inculcate further sense of accountability in toll plaza operators,’ NHAI said in a statement. NHAI said since it transitioned to 100% cashless tolling from mid February 2021, the overall FASTag usage in NHAI Toll Plazas has reached 96%.