Instant messaging platform WhatsApp on Tuesday announced that it has banned over 3 million Indian accounts in the 46-day period from June 16 to July 31. It received 137 reports for account support, of which one was actioned, and 316 requests to ban accounts, the messaging giant said in its second compliance report under the new Information Technology Rules, 2021.
“WhatsApp is an industry leader in preventing abuse, among end-to-end encrypted messaging services. Over the years, we have consistently invested in Artificial Intelligence and other state of the art technology, data scientists and experts, and in processes, in order to keep our users safe on our platform,” a WhatsApp spokesperson said.
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This is the second such report by instant messaging platform in accordance with the IT Rules 2021. The company identifies an Indian account via a +91 phone number. As per the company, more than 95% of bans in India are due to the unauthorized use of automated or bulk messaging, resulting in spam. Globally, the monthly average of accounts banned on the platform is about 8 million.
The company also received a total of 594 grievances from users during the period relating to various issues such as ban appeal, product support, account support, safety support. Of this, the company took remedial action in 74 instances, of which 73 were related to ban appeals.
According to WhatsApp, the majority of users who reach out to the company are either aiming to have their account restored following an action to ban them or reaching out for product or account support. In the report, WhatsApp explained that in addition to responding to and auctioning on user complaints through the grievance channel, it also deploys tools and resources to prevent harmful behavior on the platform.
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