Facing Jio network problem? Here’s how to fix network issues on Jio
If you are witnessing any slowdown or issues with your phone's internet or signal, make sure you are on an active Jio recharge plan with enough remaining validity.
Jio Poor or unstable network capacity can cause massive disruptions in your workflow, even for a few seconds. To restore the network, there are several solutions that you can undertake. In this article, we have listed several methods to fix Jio network problem quickly. If you facing Jio network problem? Here’s how to fix network issues on Jio.
This includes enabling and disabling certain settings, restarting your device, reinserting the SIM card, and more.
Contents:
Check your active recharge plan
Check signal strength/network coverage
Enable and disable Airplane Mode
Restart you mobile
Check the SIM’s APN settings
Remove or replace the back cover
Reset mobile network settings
Re-insert the SIM card
Contact customer care
How to Fix Poor 5G Connection in Jio:
Check your active recharge plan
If you are witnessing any slowdown or issues with your phone’s internet or signal, make sure you are on an active Jio recharge plan with enough remaining validity. This can be checked by looking at the home page of the MyJio app.
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Check signal strength/network coverage
Most of the time, network issues may arise due to low signal strength or weak network coverage. Although the status bar shows full signal, you can check the exact signal strength status by going to settings on your Android phone.
Step 1: Open the Settings app
Step 2: Now scroll down and select ‘About Phone’
Step 3: From here, select ‘SIM Status’
Step 4: Now check the ‘Signal Strength’ value
Anything between -50 dBm to -70 dBm is considered excellent while a signal strength between -71 dBm to -90 dBm is considered good. Over these values, the signal is averaged. Although the signal icon in the status bar displays network strength, it’s a good way to know exactly what strength you’re getting in numbers.
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Enable and disable Airplane Mode
An easy solution to fix or improve Jio network is to enable and disable airplane mode on your mobile phone. This can be done by pulling down the notification panel on android or control center on iPhones and toggling the airplane mode icon on and off.
Restart your phone
Sometimes, a simple restart allows the phone to connect to stronger and nearby networks because everything is booted from scratch. It makes your device run faster until the memory starts filling up after you start opening and loading apps.
Check the SIM’s APN settings
APN, also known as Access Point Name, is a setting that enables connection between your mobile number and the telecom operator. If this setting is messed up or missing, you may not get proper mobile data connection. Here’s how to check or fix your SIM’s APN settings on android
Step 1: Go ahead and open Settings and select ‘Network & Internet’ or a similar setting
Step 2: Now tap on the ‘Internet’ menu or ‘Mobile Networks’ depending on the option on your Android phone. On stock Android phones, you may need to press the ‘gear’ icon
Step 3: From here, scroll down and select the ‘Access Point Names’ section.
Step 4: Now tap on the three dots at the top right corner and select ‘Reset to default’
After this process, Jio will automatically load the updated network settings to your SIM, thus solving internet connectivity issues.
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Remove or replace the back cover
Sometimes, the phone’s back cover or case can interfere with network signals, especially in places or areas with poor connectivity. If you think the antennas may be blocked by the cover, try removing it to see if there is an improvement in internet speed. This solution is usually intended for those using third-party back covers.
Reset mobile network settings
Just like APN settings, resetting mobile network settings can fix network issues on Jio. This will reset the cellular settings to default. Here’s how to go about it.
Step 1: Open Settings on your phone and tap Search at the top
Step 2: Now type “Reset Mobile Network Settings”.
Step 3: Select Menu
Step 4: Now on the next screen, press on ‘Reset Settings’
Re-insert the SIM card
Sometimes the SIM card can dislodge from its place in the SIM tray if you have previously dropped or bumped your phone on a hard surface. If you have tried every solution mentioned above, it is worth re-inserting the SIM card to fix the Jio network issues.
Contact customer care
If network issues persist on Jio, you should contact customer support and highlight your grievances. You may need to provide details of the exact location where you are experiencing issues. After the complaint, Jio may try to fix the network issues by activating more towers in the area, especially if they have received similar complaints from many Jio subscribers.
jio customer care complaint phone number (for Jio users): 198
Jio Customer Care Helpline Number (For Non-Jio Users): 1800-889-9999
How to Fix Poor 5G Connection in Jio
Disable Smart 5G settings
Smart 5G is a function that automatically switches between 5G and 4G to conserve battery usage. However, if you want the best possible 5G speeds, it’s best to disable this feature so that your device only attaches to the 5G network. But if the 5G connection is weak, disabling this won’t have much effect.
Switch between NSA and SA modes in 5G
As jio works on Standalone Architecture (SA), make sure your phone is set to SA instead of NSA (Non-Standalone) to avail the best 5G internet speed. Depending on the make and model of your device, the settings for this can be found under ‘Mobile Networks’.
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